Booking and cancellation policy · Updated August 17, 2026

Every robot rental starts as a request.

Good Bot LA reviews the robot, date, venue, route, attendant plan, and selected extras before it confirms a rental.

Requests and confirmation

Submitting the booking builder creates a pending request. It does not hold inventory, guarantee availability, or create a rental contract. We may review more than one request for the same date. A booking becomes confirmed after Good Bot LA approves the plan, the customer accepts the rental agreement, and the required payment clears.

Quotes and preview prices

Published Go2 package prices and builder estimates help customers plan. The approved quote controls the final price. Parking, unusual load-in, rush preparation, extended travel, custom programming, batteries, costumes, wraps, staffing, or venue requirements may change the quote. We disclose approved additions before confirmation.

Schedule changes and cancellations

The rental agreement and approved quote state the payment schedule, cancellation deadlines, rescheduling options, non-refundable preparation costs, weather treatment, and any event-specific terms. Customers should review those terms before confirming the rental. Contact us promptly when an event changes so we can assess inventory, travel, and staffing.

Equipment or operating changes

Safety, technical condition, severe weather, travel disruption, or another condition outside reasonable operating limits may require a revised routine, substitute plan, reschedule, or cancellation. The rental agreement states the remedy that applies to a confirmed booking.